Support options
Looking for help or training? Knowland has you covered.

 

I need help

Contact us
While in Insight, go to the “Help” option in the top menu and select "Contact Client Care" to send an email to clientcare@knowland.com. You can also call 410-860-2270 with any questions you may have.


Knowland Help Center
While in Insight, go to the “Help” option in the top menu and select "Help Center" to view all of our Insight documentation and frequently asked questions.

Replay Tutorial
While in Insight, go to the "Help" option in the top menu and select "Replay Tutorial" to view a walk through of Insight features and pages.


Who is my Account Manager?
Contact our Customer Success Coordinators and they can put you in touch. They are available at clientcare@knowland.com or 410-860-2270.

 

Training options

Register for a live webinar
Visit www.knowland.com/customersupport. Here you’ll find registration options for live product trainings that our Account Management team hosts weekly.

View recorded trainings
View a previous Insight Elite training here: COMING SOON.  Other options are available on www.knowland.com/customersupport.

Customized or on-site help
After attending a live webinar, if you feel further training is required for you and your team, please send a request to clientcare@knowland.com.

Frequently Asked Questions

Click here to visit the FAQ page for Elite.

Troubleshooting

Recommended Browsers

Knowland recommends using Chrome or Firefox.  If using Internet Explorer we recommend using only the latest version.

Inconsistent Results

If you experience inconsistent results while navigating Insight we recommend logging out, clearing your browser cache and closing unnecessary browser windows.  If you continue to experience issues within the site please contact clientcare@knowland.com